酒店英文道歉信三篇
在现在的社会生活中，道歉信的使用频率越来越高，相比于口头致歉，写道歉信则更有诚意，态度更为诚恳。如何写一份恰当的道歉信呢？以下是小编帮大家整理的酒店英文道歉信3篇，仅供参考，大家一起来看看吧。
酒店英文道歉信 篇1
Mr. Ulrich Niemann.
Director
People-People Exchange Co.
Dear Sir or Madam: Friday 22nd September
Many thanks for your fax dated 7th September address to General Manager concerning the problems you experienced during your last visit from 29th-30th August. Mr. Ford, our General Manager is away on leave at present and therefore I have taken the liberty of replying to you on his behalf.
Mr. Niemann, please accept our sincere apologies for the problems you have experienced - our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those Golden Circle members who are eligible for upgrades may book through any channel, subject of course to room availability. I have subsequently taken appropriate steps to ensure that none of our other eligible Golden Circle guests are similarly inconvenienced in future.
I have also noted your comments concerning our housekeeping Staff and their lack of English and basic courtesy and I assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards.
It is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore I thank you for taking the time to put pen top paper.
We are normally very proud of the service which we offer at China World, and thus, in an effort to redeem ourselves, we would like to offer you one nights complimentary accommodation when next you visit Beijing. To this end, I would be grateful if would contact me personally and I will gladly make the necessary arrangements on your behalf along with any specific requirements you may have.
My apologies once again and I look forward to welcoming you back to China world Hotel in the near future.
Regards
Alfred Zhuang
Front Office Manager
酒店英文道歉信 篇2
ms. mitsuko iwasaki
3-16-6-804, higashisuna
koto-ku
tokyo, 136-0074
dear ms. iwasaki,
upon your arrival, our agent failed to locate your reservation. we sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. the reservation for you and ms. hinako muto were made early november, and never been d. we understand that you may requested the king size room but actually we could not satisfy your
may the year of the rabbit bring you joy and prosperity.
yours sincerely,
酒店英文道歉信 篇3
dear xxx:
i am terribly sorry to tell you that i have lost the valuable book you wereso kind to lend me last week. i read it everyday and intended to finish it nextmonth. last night when i came to my room, it was nowhere to be found. i will tryto recover it as soon as possible. if i fail to find it, i will get a new bookfor you.
but i am afraid it can never take the place of the old one. old books arelike old friends. once lost, they can never be replaced. they are connected withcherished associations which the new ones can never have. and for thisirrecoverable loss, i am to blame. i was so careless with my things. this is awarning to me to be more careful in the future.
Regards
Alfred Zhuang
Front Office Manager
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